All k.soft products offer a FREE trial period with no purchase required. Users are expected to use the software on their system and to thoroughly evaluate its usefulness and functionality before making a purchase. This "try before you buy" approach is the ultimate guarantee that the software will perform to your satisfaction. In addition to the 10-day free trial, we offer a refund policy as an additional courtesy to our customers.|
Products purchased that are downloadable may be returned for a period of up to 10 days from date of purchase. After this period, a product may no longer be returned and refunded. However, since we always strive for 100% satisfaction, a purchased product may be exchanged within 30 days from date of purchase for any of our equally or lesser priced products located on our web site. The product in question may
only be exchanged for another downloadable software product sold by k.soft. However, before any new software will be made available, the
customer must return to k.soft, a refund statement and completely uninstall the product in question.
obtain a refund, you must notify k.soft, within 10 days
of your original purchase date, that you desire to return the product
purchased. To obtain an exchange, you must notify k.soft, within 30 days of your
original purchase date, that you desire to exchange the product purchased.
and shipped that are not downloadable (CD,
Diskette, or Hard Printed Versions) are non-refundable.
You may obtain a downloadable
product exchange within 30-days of purchase for an equally or lesser priced
In order to
obtain a refund or exchange, you must provide your correct e-mail address and/or
mailing address to k.soft. We will not be liable for any claims of non-receipt of merchandise, and/or incorrect email or mailing address provided by you to k.soft.
The customer is responsible for providing a correct/working e-mail address.
Credit Card Charges or Fraudulent Claims
- All requests to negate charges are investigated by our technical department
and legal department. If you make a fraudulent claim of unauthorized card usage,
we will report this to the credit card services. This report may result in
cancellation of your card services, put negative information on your credit
report, and create possible criminal charges that may be filed against you.
THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS PAST 10-DAYS FROM PURCHASE DATE THAT HAVE BEEN PROGRAMMED
FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE
IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE
ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.
You may receive technical support for any ksoft product for the period of one year from
the date of purchase. This support may include the issuing of new registration
codes to registered users who purchase new computers or re-install their
operating system. A user may not receive more than 3 additional registration
codes. Additional registration codes may be given out at ksoft's own
discretion. ksoft reserves the right to deny issuing of new registration codes
to users who it believes are abusing this policy. Users may not not receive
additional registration codes beyond the period of one year from the date of
purchase. While k.soft will make all effort to resolve support issues, users are
not guaranteed technical support beyond the period of one year from the date of
purchase. Users who wish to have continued technical support coverage are urged
to purchase an additional registration code for their product.
You may contact the Company for customer support or service, or if you have
trouble downloading any of our products, by using our feedback form located at http://www.dummysoftware.com/contact.html
the right to modify this Refund Policy at its discretion, or against any
customer it believes is abusing this policy. Any such revision or change will be
binding and effective immediately after posting of the revised Refund Policy on
k.soft's Web sites. You agree to periodically review our
Web sites, including the current version of our Refund Policy. Our refund policy
is made available on our Web sites. It is your obligation to review our refund
policy for any such revisions.